Terms & Conditions
These General Terms and Conditions apply to all cleaning, maintenance, and caretaker services provided by KML Reinigung, Ottostraße 3, 90762 Fürth, Germany (hereinafter "KML"), to its customers.
§ 1 Scope
These terms apply to all contracts between KML and its customers for cleaning, maintenance, winter, and caretaker services. Deviating customer terms apply only if KML expressly agrees to them in text form.
§ 2 Offer and conclusion of contract
Our offers on the website are non-binding. A contract is concluded when KML confirms an inquiry in text form (for example by email) or begins performing the service. Quotes are prepared based on the customer's information or an on-site visit.
§ 3 Scope of services
The type and scope of services follow from the confirmed quote. KML performs the services with its own trained staff and provides equipment and eco-friendly cleaning products unless agreed otherwise. Additional services are agreed and invoiced separately.
§ 4 Appointments, access, and cooperation
The customer ensures access to the property at the agreed time and, where required, electricity and water supply. Appointments can be cancelled or rescheduled free of charge up to 24 hours in advance; after that, KML may charge reasonable compensation for the effort incurred.
§ 5 Prices and payment
The prices stated in the quote apply. Payment is made by bank transfer after the service has been performed; recurring services are billed monthly via a collective invoice. Invoices are due within 14 days without deduction.
§ 6 Warranty and rectification
Obvious defects must be reported to KML without delay, at the latest within 48 hours of service completion. KML remedies justified defects free of charge. Statutory warranty rights remain unaffected.
§ 7 Liability and insurance
KML is liable without limitation for intent and gross negligence, and for injury to life, body, or health. In cases of slight negligence, KML is liable only for the breach of essential contractual obligations (cardinal duties), limited to the foreseeable damage typical for this type of contract. KML carries business liability insurance.
§ 8 Term and termination of recurring services
Unless agreed otherwise, contracts for recurring services may be terminated by either party in text form with four weeks' notice to the end of a month. The right to extraordinary termination for good cause remains unaffected.
§ 9 Data protection
Information on the processing of personal data can be found in our privacy policy on this website.
§ 10 Final provisions
The law of the Federal Republic of Germany applies. If the customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Fürth. Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.
This English translation is provided for convenience only; the German version prevails. Last updated: July 2026